Last updated: August 2026
Introduction
root-quail respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information when you use our website and services.
By using our website or enrolling in our courses, you consent to the practices described in this policy.
Information We Collect
Information You Provide
When you enquire about or enrol in our courses, we may collect:
- Full name
- Email address
- Course preferences and learning goals
- Messages and correspondence you send to us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general location
- Browser type and version
- Pages visited and time spent on site
- Referring website address
- Device information
How We Use Your Information
We use the information we collect to:
- Process enquiries and enrolments
- Provide and improve our educational services
- Communicate about your courses and account
- Send relevant updates about our programmes
- Analyse website usage to improve user experience
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Instructors assigned to your courses
- Service providers who assist our operations (payment processors, hosting providers)
- Legal authorities when required by law
All third parties are contractually obligated to protect your information.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil legal obligations. Enquiry data is typically retained for two years. Course records are retained for seven years for compliance purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than Australia where our instructors or service providers are located. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: Level 12, 45 Collins Street, Melbourne VIC 3000, Australia